Welcome to Lights Off. Below you’ll find answers to frequently asked questions. If you have a question that isn’t answered here, please email hello@lightsofflife.com. We are here for you! 

CANDLES

What are your tips for candle safety and candle care?

For candle safety, 

(1) Never leave a burning candle unattended.

(2) Keep candles out of reach of children, pets, or anything that might catch fire.

(3) Place the candle on a heat resistant, stable surface before lighting.

(4) Keep the wax pool clear of wick trimmings and debris.

(5) Stop burning your candle when only 1/2" of wax remains. (Then you can reuse the glass vessels!) 

For candle care, 

(1) Avoid burning your candle for more than 3-4 hours at a time.

(2) Each time you light your candle, allow the wax to melt completely to the edge, to prevent tunneling of the wax. 

(3) Trim the wick before you relight it. 

Are your candles clean, safe and cruelty free?

Yes! Our candles are hand-poured in the U.S. Ingredients include soy-coconut wax, cotton wick, and high quality, non-toxic fragrance oils. We never test on animals.

Can I sample the scents of the candles before subscribing?

At this time, we do not have samples of the candles or our fragrances available. Each candle is formulated to integrate with your experiences of rest and restoration. We hope you’ll give it a try and let us know your feedback at hello@lightsofflife.com.

GUIDED MEDITATIONS

How do I access the meditations?

When you purchase a candle you will receive a QR code in your candle box to access the meditations that come with the candle. We recommend saving the page on your device for easy access each time you settle in to rest and restore.

Who do I reach out to if I'm interested in being a featured artist or teacher that creates audio guidance for Lights Off subscribers? 

We'd love to hear from you! Please reach out to hello@lightsofflife.com.  

GIFTS

What if the person I’m gifting to doesn’t like the scent?

It is our priority to make sure you, and your gift recipient, enjoy your Lights Off experience. You or the gift recipient may email us at hello@lightsofflife.com.

SHIPPING

Where do you ship?

Lights Off ships to the 50 states and Puerto Rico. Please expect longer delivery times if shipping to Hawaii, Alaska, and Puerto Rico.

When will my order ship?

Orders are typically packed and shipped within 1-3 business days, excluding holidays. Please allow for additional processing time around major holidays. As soon as your order ships you’ll receive a shipment notification email with a tracking number. 

When will I receive my order?

Once your order has been packed and shipped, the standard transit time for all orders is 2-5 business days.

How do I track my order?

You will receive tracking information to your email when your order has been processed. Please allow 48 hours for tracking to update.

What do I do if a product arrives damaged?

We are so sorry about this! Please reach out to hello@lightsofflife.com within 7 days of delivery, with a photo of your damaged product, so we can process a replacement order.

Returns, Exchanges and Refunds

We care about your Lights Off experience. If a product was damaged during delivery or you are not satisfied, please email us at hello@lightsofflife.com. We do not currently process returns or exchanges.